Maintenance & Support Services for Applications

Managed IT Support
& Maintenance

Changing the way the world lives and works

Effortlessly manage technical issues and swiftly adapt to changes in the digital landscape while keeping your core team focused on service with our advanced post launch support and maintenance services.

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Why You Need Maintenance & Support Services

Adapt to changing business requirements, market trends, and evolving economic conditions

Stay up to date & relevant with the latest technologies, OS, regulations, policies, and practices.

Never-ending performance issues, bug fixes, technical glitches

Integrate your platform with other systems or tools

Constant need of support and maintenance

Apps we support and maintain

Web Apps

Cloud apps & SaaS

Database apps

Mobile Apps

AR/VR apps

Desktop apps

What We Do Our Offerings

Technical Support

At Entrans, we offer two levels (L2 &L3) of support:

Level 1 Support (8/7)

Our L1 services cover:

Basic support and troubleshooting
System availability and performance monitoring
Back-office activities: modifying accounts, password resets, communication with end users

Level 2 Support (8/7)

When necessary, our L1 engineers escalate
tickets to Level 2 support for:

Configure servers
Optimizing software installation
Deploy systems
Move IT infrastructure to the cloud

Level 3 Support (8/7)

Here we cover complex tech issues:

Bug fixes
System compliance checks
New feature enhancements/additions
Updating legacy code with modern technologies

Product Improvement, Enhancements & Reconfiguration

With the help of our support services, introduce new functionalities, basic feature enhancements, and additions to cater to changing business needs and user expectations.

Bug Eradication & Glitch Removal

Get a wide range of bug fixing and maintenance services to ensure that the delivered solution or system runs smoothly and seamlessly without any bugs or performance issues.

Transfer Duties to Our Lean Team of Experienced Professionals

Let your in-house team stay engaged with your core business, while we take care of your IT infrastructure as we provide after-hours support, for those unforeseen circumstances.